Soft Skills & HR Workshops

This workshop covers areas related to customer service excellence, from concept to application. It helps participants to better understand customers’ needs and requests by using practical examples and tips related to soft skills. Participants gain a better understanding of how to value and retain customers

This workshop improves participants’ competencies in matters related to strategic thinking, goal setting and leadership styles. Participants will have a better understanding and appreciation of how to lead and motivate employees, delegate work, and constructively deal with conflict

This workshop covers aspects of employee development related to improving quality; boosting morale; promoting from within; retaining key employees; meeting the challenges of global competition and social changes; and incorporating various development areas. It also covers job enlargement, job rotation, transfers, promotions, downward moves, and interpersonal relationships

This workshop provides participants with a variety of substantial and valuable information that develops effective supervision, motivation, and communication skills. It improves the participants’ competencies in supervising employees, covering all facets useful to supervision while highlighting professional communication techniques

This workshop teaches and offers practice on a systematic model for effective communication. It strengthens core communications skills essential to managing conflict. It also improves listening skills and helps develop the talent of communicating with people from different cultures and backgrounds

This workshop helps participants better apply the principles and techniques of building effective interpersonal skills, which are crucial. It highlights competency levels regarding interpersonal skills while revealing how to attain self-perception and reflection, and identifying real strengths and assessing main weaknesses

This workshop delivers a comprehensive overview of the fundamental skills needed to get ahead in the workplace. It covers dressing for success; building self-confidence; maintaining a positive attitude; staying motivated; communication skills; business etiquette; loyalty; confidentiality; integrity; corporate transparency; as well as personal and business conflicts

This workshop helps people understand the stages of project management success implementation. It highlights effective decision making, time management, and problem solving techniques that save resources for the organization. This doesn’t exclude the feedback meeting with team members and the evaluation of project success phases

This workshop offers participants a variety of substantial and valuable information on analysis that will directly impact their performance on the job. Topics will revolve around business development, customer management and service, human capital management as well as performance evaluation / contribution

This workshop helps people understand the meaning of achieving excellence in their career and profession. It provides them with power tips to handle real-life situations and to use every opportunity to attain excellence in the workplace

This workshop informs people how to conduct an effective recruitment process. It provides hands-on practical experience on how to select and employ people in the organization based on best practice business cases, shared experience and competency based interviews

This workshop identifies various HR policies and procedures related to HR best practices including planning and staffing, legal aspects, employee training and development, employee relations, compensation and benefits, and safety and health. It instructs how to draft HR policies and write procedures

Since hiring the right people is key, this workshop focuses on the procedures of conducting successful interviews. Participants learn to conduct effective interviews, selecting suitable profiles to match business and professional requirements and benefit from the sample questions and mock interviews to apply those techniques in the workplace

HR scorecard links people, business strategies and organizational performance and measures the value-creation process. This workshop identifies key success indicators to develop HR Scorecard for the workplace, improves understanding and know-how in constructively managing ongoing corporate projects and activities. Accordingly it assists measuring performance using HR metrics and tools

This workshop offers a systematic approach to more effectively facilitate agreements and relationship building between staff and colleagues. It provides leading tools for helping others manage conflict more effectively through both formal and informal mediation. It also highlights the design of a model for mediating effectively in a wide range of situations

This workshop covers balanced scorecard from its concept to its application. Particularly helps participants to better define a clear mission and identify SMART goals. Additionally this workshop covers some business strategies as well as the core values and competencies required for the business practice

This workshop covers issues related to dealing with change: more specifically, how to cope with organizational requests, understanding new company vision and strategy, empowering employees, and meeting success. It includes concepts that resolve conflict, business crisis and anchor new approaches in cultural and environmental transformation

This workshop explores the harmful long-term effects of stress on our mental and physical health. It then provides applicable suggestions for more effective stress management and a model for managing stress and maintaining a balance between work and life. It helps you better assess yourself, change behavioral patterns and deal more constructively with stress

This workshop offers participants a variety of substantial and valuable information on developing effective team building skills. It improves the way team members interact and develop people ability to solve problems. This boosts people’s morale and productivity, while managing stress and decreasing turnover as well as operating costs

This workshop covers performance management related areas. It defines the criteria for effective performance management and discusses the advantages and disadvantages of the different sources of performance information. It distinguishes the types of rating errors and explains how to minimize those errors in conducting performance evaluation

This workshop covers risk management areas especially people, operations, internal procedures, capital management and other areas that deal precisely with risk related activities. It develops participants’ know-how in issues related to risk

This workshop informs professionals how to prepare a presentation; properly know and research their subject; enhance their body language; speak assertively; use audio-visuals; rehearse; cope with hostilities; assess their abilities; control their nerves; and confidently answer the varied/challenging questions the public or clients may address to them

This workshop offers participants a variety of substantial information and valued techniques related to modernizing and developing the company’s entire business. It helps improve participants’ knowledge with regards to reviewing business strategy reviews, identifying existing gaps and setting new objectives based on the revised strategic goals

This workshop covers management development areas; more specifically, human capital management, communication, time management as well as staff performance review and evaluation. Participants will have a better insight on effective managerial supervision, organizational behavior and understanding and delegation and supervisory skills

This workshop offers rich learning experience and provides practical skill development for participants. It improves the leaders and managers’ competencies in thinking strategically, better planning their business as well as managing their resources to achieve the company’s goals

This workshop helps employees enhance their qualitative and quantitative tasks to yield better results for the company. It provides hands-on practical experience on how to improve their work and propose new systems to increase efficiency and productivity in the workplace

This workshop focuses on understanding tasks performed by work colleagues and the skills required for given jobs, thus ensuring clarity, accuracy and objectivity in performing primary and secondary tasks. The understanding of different approaches to workflow is mandatory to ensure business continuity, success and to comprehend the trade-offs among the various approaches to designing jobs

As selecting the right job applications is crucial, this workshop helps identify useful and beneficial recruitment methods and techniques. Using real case studies highlights recruitment methodology and sets solid criteria for evaluating and selecting the right people in the right place

This workshop covers what the HR competencies are, utilizes beneficial group activities and brainstorming session to shed light information about the core and technical competencies that affect HR managers, supervisors and staff roles and activities that they carry according to their scope of work and job requirements

This workshop provides participants with substantial information and procedures that help develop effective strategic planning skills. It develops participants’ leadership style and improves their competencies in strategically planning and managing the company’s overall resources

This workshop goes over effective negotiation skills and techniques: more specifically, how to discuss a contract and formulate a business deal or agreement between clients and organizations. It includes concepts about communication and resolving conflict and it enhances participants’ abilities to negotiate a business deal through consistent testing

This workshop offers participants a variety of substantial and valuable information and procedures that establish effective time management. It aids people to effectively use their time and understand the importance of prioritizing work. It provides tips and advice on how to better manage your time, deal with stress and be aware of time wasters

This workshop prepares participants to become better leaders and/or managers of their unit, department or division. It provides good ideas and hands on practical experience that enable people to understand and apply the concept of management, coaching, communication, performance management and appraisal

This workshop provides a macro and micro picture of HR management practices. It covers both the design and execution of human resource management strategy. It focuses on two central themes: thinking strategically about managing the organization’s human capital and steps to implement the HR program to ensure competitive advantage

This workshop helps people understand themselves and identify their career paths and opportunities within an organizational practice. It highlights the different types of people, especially their personalities and perception about employers, while identifying motivational tools and techniques as well as the project effective career planning model

As ethics is the cornerstone of good business; this identifies core values and principles to set a systematic model for legal and ethical decision-making. Participants will also have the options to explore the Do’s and Don’ts according to international professional standards

This workshop trains delegates not only on how to ensure that meetings are effectively planned and conducted in the workplace but also how to effectively chair and participate in discussions. It helps them develop a practical understanding of consensus and how to improve their personal skills

This workshop develops people’s interpersonal skills, teamwork abilities, learning opportunities as well as self confidence and initiative. It highlights concepts of communication, empowerment, delegation of tasks, building development plans for individuals

This workshop assists people conduct an HR audit, document information and report results to senior management. It focuses on how to retain intellectual capital and offers various reward systems in alignment with companies’ remuneration policies and strategies

This workshop helps employees to contribute to implementing the organization’s strategic business plans. It provides opportunities for current staff members to realize their career plans within the organization as well as improve their morale at work

This workshop introduces HR skills by offering a macro and micro picture of human resource best practices, business functions and policy. It covers both the design and execution of human resource management practices to create an understanding of various core HR competencies required to manage employees and recruit and retain talents

This workshop given the importance of having clear job descriptions and solid organization to improve performance and efficiency, this worshop highlights how to design a clear organizational structure, from a strategic and operational perspective, and how to draft precise job descriptions including tasks, duties and responsibilities

This workshop covers aspects of employee development related to improving quality, boosting morale, promoting from within, retaining key employees, meeting the challenges of global competition and social changes and incorporating various development areas. It also covers job enlargement, job rotation, transfers, promotions, downward moves and interpersonal relationships